The Full Spectrum of Infor ERP Services
Whether you are going live for the first time, scaling to a new region, or keeping a mature environment healthy, PulseTech has the expertise to support you. Every service we offer is rooted in deep Infor ERP knowledge and delivered by experienced consultants.
Support & Maintenance
Steady Support, Every Day
Your Infor ERP system is mission-critical: and it needs consistent, expert attention. PulseTech provides ongoing support and preventive maintenance to keep your environment stable, current, and performing at its best.
What’s Included :
- Issue resolution with defined SLAs
- Proactive health checks and performance monitoring
- Patch application and version management
- User support and troubleshooting
- Documentation and knowledge base management
Enhancements
Make Your ERP Work Harder
As your business evolves, your ERP should evolve with it. We design and implement targeted enhancements to expand functionality, improve usability, and unlock value already present in your Infor platform.
What’s Included :
- Requirements gathering and gap analysis
- Custom workflow and process design
- Report and dashboard development
- User experience improvements
- Configuration changes and feature activation
Integrations
Connect Your Systems, Seamlessly
Modern operations depend on multiple systems working in concert. We build reliable integrations between Infor ERP and your wider technology ecosystem: CRM, WMS, BI tools, third-party platforms: so data flows accurately and without manual intervention.
What’s Included :
- Integration architecture and design
- API-based and middleware integrations
- Real-time and batch synchronisation
- Testing, validation, and go-live support
- Ongoing integration maintenance
Data migration
Move Your Data. Don't Lose It.
Data migration is one of the highest-risk activities in any ERP project. PulseTech brings rigour, experience, and a proven process to every migration engagement: ensuring that your critical business data arrives clean, complete, and correctly mapped.
What’s Included :
- Source data discovery and profiling
- Data cleansing and transformation
- Mapping design and validation
- Mock migration runs and reconciliation
- Go-live cutover and post-migration support
Upgrades
Upgrade With Confidence
Staying current on ERP releases protects your support status, enables new functionality, and improves security. PulseTech manages the complexity of version upgrades so your team can stay focused on the business.
What’s Included :
- Impact assessment and upgrade planning
- Test environment preparation and regression testing
- Custom code and integration compatibility review
- Phased upgrade execution
- Post-upgrade monitoring and stabilisation
Rollouts
Scale at Your Pace
Extending your ERP to new business units, locations, or geographies requires careful planning and consistent execution. PulseTech guides every rollout from scoping through go-live, ensuring each new site lands on time and on target.
What’s Included :
- Rollout scoping and milestone planning
- Local configuration and data setup
- Training delivery for new-site users
- Cutover planning and execution
- Hypercare support in the post-go-live period
Implementations
Get It Right From Day One
A successful ERP implementation depends on the quality of the partner. PulseTech’s implementation process is disciplined, transparent, and built around your business: not a generic template. We take the time to understand your processes and getting Key stakeholders / Business Users On-board which are an integral part of any implementation.
What’s Included :
- Business process review and fit-gap analysis
- Solution design and configuration
- Unit Testing and CRP’s
- Data migration planning and execution
- Integration design and build
- User training and change management support
- Testing, UAT facilitation, and cutover
- Hypercare and post-go-live stabilisation